Privacy Policy

Last updated: September 2026

Ohanacy, Inc. (“Ohanacy,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit ohanacy.com and related public website pages, contact forms, marketing pages, and informational services operated by Ohanacy.

This Privacy Policy applies to the public Ohanacy website. It does not govern the use of the logged-in Ohanacy Platform by senior living communities, care teams, operators, residents, or authorized users. Use of the Ohanacy Platform is governed by separate platform terms, customer agreements, and, where applicable, business associate agreements.

1. Information We Collect

We may collect information that you choose to provide directly to us, including:

• Name
• Email address
• Phone number
• Company or organization name
• Job title or role
• Message content submitted through contact forms
• Information you provide when requesting a demo, contacting us, or communicating with our team

We may also automatically collect limited technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of visit
• Referring website
• General usage and performance information

This information helps us operate, secure, and improve our website.

2. How We Use Information

We may use the information we collect to:

• Respond to your inquiries
• Provide information about Ohanacy and our services
• Schedule demos or follow-up conversations
• Improve our website, messaging, and user experience
• Operate, monitor, and secure our website
• Prevent fraud, abuse, or unauthorized activity
• Comply with legal, regulatory, or contractual obligations
• Communicate with you about updates, services, or opportunities that may be relevant to your inquiry

We do not use public website visitor information to make clinical, care, or resident-related decisions.

3. Ohanacy Platform and Care Information

The public website is separate from the logged-in Ohanacy Platform.

The Ohanacy Platform may be used by senior living communities and authorized care teams to support care operations, reporting, alerts, communication, and related workflows. Information processed inside the Ohanacy Platform may include sensitive care-related information and may be subject to separate agreements, privacy terms, security practices, and HIPAA-related obligations.

This public website Privacy Policy is not intended to describe all data practices for the logged-in Ohanacy Platform.

4. How We Share Information

We do not sell your personal information.

We may share information only as reasonably necessary with:

• Service providers who help us operate our website, email, forms, hosting, analytics, security, or business systems
• Professional advisors, such as legal, compliance, accounting, or security advisors
• Business partners or prospective customers when you request or authorize such communication
• Government, regulatory, or legal authorities if required by law or necessary to protect our rights, users, customers, or services

Service providers are authorized to use information only as needed to provide services to us or as otherwise permitted by applicable law.

5. Cookies and Analytics

Our website may use cookies or similar technologies to support website functionality, understand website traffic, improve performance, and help us better understand visitor interest.

You can usually control cookies through your browser settings. Disabling cookies may affect certain website features.

6. Email Communications

If you contact us or request information, we may use your email address to respond to you and provide relevant follow-up communication.

You may request that we stop sending non-essential marketing communications by contacting us at privacy@ohanacy.com or by using any unsubscribe option provided in our emails, where applicable.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

Ohanacy maintains a security and compliance program designed to support privacy, security, and responsible handling of sensitive information.

8. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, complying with legal obligations, resolving disputes, enforcing agreements, and supporting security and operational needs.

9. Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children under 18 through the public website.

If you believe a child has provided us with personal information, please contact us at privacy@ohanacy.com, and we will take appropriate steps to delete the information.

10. Links to Other Websites

Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

11. Your Privacy Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, or restriction of certain information.

To make a privacy request, contact us at privacy@ohanacy.com.

We may need to verify your identity before fulfilling certain requests.

12. Do Not Track

Some browsers offer “Do Not Track” signals. Because there is no consistent industry standard for responding to these signals, our website may not respond to them at this time.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above.

Your continued use of the website after an updated Privacy Policy is posted means you acknowledge the updated policy.

14. Contact Us

For privacy questions, concerns, or requests, contact us at:

Ohanacy, Inc.
Email: privacy@ohanacy.com